Equilibrium Battery and International Charger

We would recommend not using the Heatsense Battery with your Massage Pad, and it should only be charged using the specific Heatsense Charger.

It is best never to run a Li-Ion battery completely flat, so if it is left flat and for long periods of time, it is likely shorten its shelf life. Any battery left for a long period without use/charge will discharge slowly (very slowly in our battery’s case), so even if stored full and left, it might be drained by the time you go to use it again, so make sure you charge it again before use.

The Equilibrium Battery needs to be stored out of direct sunlight. The easiest way to do this would be to keep it in the Massage Pad or Mitt pocket, as long as the product is stored in a cool, dry environment. We recommend that you disconnect the battery for storage.

Li-Ion batteries have a longer shelf- life when they are charged regularly. Ideally your Equilibrium Battery should be charged before running completely flat.

The Equilibrium Silver Battery will work with the older style Equilibrium Massage Pad (black or navy in colour), however it can only be charged using the silver Equilibrium International Charger.

The battery will last at least twelve 30 minute massage sessions, however you may find it does more than this. Charge when the massage feels weaker.

Replacement batteries and chargers for the Equilibrium Massage Pad, Mitt Hotspot and Massage Mitt can be ordered & purchased directly from our website. Please note these will not fit the older Navy Mitt, if you have one of these please contact us for help.

Delivery charges are calculated based on the location of delivery, weight, and value of the order. Standard charges are:

For parcels up to 20kg: UK Delivery

• Standard Delivery – 2 Working Days – £4.99 – for orders under £40 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Delivery – 2 Working Days – for orders over £40 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• Scottish Highland & Islands Standard 4-6 Working Day Delivery – £7.99 (up to 15kg)
• Next Day Delivery – £6.99 – for orders under £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Next Day Delivery – for orders over £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)

We hope that you are happy with your products, but if you aren’t, we do understand that sometimes when buying online that items may not be as expected, you may need a different size or you might have just changed your mind!

Our policy lasts 30 days. If you are unhappy with your purchase, you may return or change your product without reason within 30 days of the delivery of the goods. This policy does not affect your statutory rights.

In order to receive a refund/exchange:

• your item must be clean, unused and in the same condition that you received it.
• your item must be in its original packaging.
• your item must be returned to us within 30 days from receipt of your order*.
• you must fill out the online returns form before returning your item, and include your name, order number and address inside your return package.

All Equilibrium Products are covered under a one year guarantee, except for Equilibrium Massage products which are guaranteed for 2 years. The guarantee is valid with proof of purchase, either email, card receipt or shop receipt, from the date of purchase, providing the product is used and cared for in accordance with instructions. The guarantee is not transferable to another person.

If you find the product faulty during the guarantee period, and you have bought direct from Equilibrium Products please contact us, we will be more than happy to arrange a refund or replacement. If you have bought your product elsewhere please contact the company you purchased it from.

The following are specifically excluded from the terms and condition of the guarantee:

• Damage caused by misuse, accident, negligence or improper handling of the product or not used in accordance with instructions
• Normal wear and tear.
• Any modification made by the purchaser to the product or any repairs other than by an authorised agent.
• Damage resulting from incorrect maintenance according to the instructions of use (e.g. stored in damp/wet conditions, washed on too hot a wash).
• The guarantee is only valid if the correct Equilibrium Multi Plug Charger and correct Equilibrium Battery are used, the mains charger attachment appropriate to the country of use must be used. The guarantee is invalid if used with an adapter.
• Damage caused due to the use of the product on voltage other than that stamped on the product.