Delivery & Shipping

Customer service and a good experience is an important part of our business, which is why we aim to dispatch your items as quickly as possible

Where do we deliver to?

We currently deliver to the UK and mainland Europe. Please note that delivery charges are calculated based on the location of delivery, weight, and value of your order.

How long will my delivery take?

For Mainland UK we offer the following delivery options:

  • Next Working Day Delivery – for orders placed before 2pm, except weekends and bank holidays
  • Economy Courier 2-6 Working Days

Orders for Highlands, Scottish Islands, Channel Islands, Isle of Wight and Isle of Man are despatched with 2-6 Working Day delivery

If you require your items for a particular deadline, it is always worth contacting us once the order is placed and we will try our best to help, although delivery for the deadline can’t always be guaranteed.

Free Shipping Codes

From time to time we give out Free Shipping codes, to permit free economy shipping within the UK, (excluding Highlands & Islands, Isle of Man, Isle of Wight and Northern Ireland)

Terms and Conditions:
1) Valid for orders with a minimum spend of £25
2) Valid for UK Mainland standard delivery only. For orders outside of the UK Mainland, standard delivery cost (£3.95) will be deducted from the normal shipping rate for your location.
3) Valid for orders up to 20kg.

How much does delivery cost?

Delivery charges are calculated based on the location of delivery, weight, and value of the order. Standard charges are:

For parcels up to 20kg: UK Delivery

  • Economy 2-6 Working Days – £3.95 (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
  • Next Working Day Delivery, Orders placed before 2pm – £5.95 (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
  • For orders over £75 – Free Delivery
  • Scottish Highland & Islands Royal Mail 2nd Class Signed For. For orders up to 2kg – £3.95 (weight variable)
  • Scottish Highlands & Islands Standard 2-6 Working Day Delivery for orders up to £75 – £9.95 (weight variable)
  • Scottish Highlands & Islands Standard 2-6 Working Day Delivery for orders over £75 – £7.95 (weight variable)

For parcels up to 15kg:

  • Northern Ireland Royal Mail 2nd Class Signed For. For Orders up to 2kg – £3.95 (weight variable)
  • Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man & Channel Islands Standard 2-6 Working day Delivery for orders up to £75 – £9.95 (weight variable)
  • Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man & Channel Islands standard 2-6 Working Day Delivery for orders over £75 – £7.95 (weight variable)

For delivery to Europe up to 20kg:

*Delivery is subject to weight and restrictions. Please see Terms and Conditions for further information.

Belgium

£12

France
Germany
Luxembourg
Netherlands
Austria
Denmark
Switzerland
Czech Republic

£16

Italy
Spain
Estonia
Finland
Hungary
Poland
Portugal
Sweden
Bulgaria

£25

Croatia
Greece
Norway
Romania

Which Delivery Companies do we use?

UK Mainland

For UK Mainland deliveries, we use Royal Mail, myHermes and DPD. Each service is used in the following circumstance:

  • Royal Mail for our £3.95 economy delivery service for orders up to £74.99 weighing less than 2kg (excluding nutrition products)
  •  myHermes for our £3.95 economy delivery service for orders up to £74.95 weighing over 2kg
  • DPD for our Next Working Day service, or for Free Delivery orders over £75

Scottish Highlands & Islands

For deliveries to the Highlands and Islands we use Royal Mail or DPD. Each service is used in the following circumstance:

  • Royal Mail for orders weighing less than 2kg (excluding nutrition products)
  • DPD for orders weighing over 2kg or where the parcel size exceeds 45cm length

Ireland

For deliveries to Northern Ireland we use Royal Mail or DPD. Each service is used in the following circumstances:

  • Royal Mail for orders weighing less than 2kg (excluding nutrition products)
  • DPD for orders weighing over 2kg or where the parcel size exceeds 45cm

For deliveries to ROI, all orders are sent via DPD 2-6 Working Day

Isle of Man, Isle of Wight & Channel Islands

DPD 2 -6 Working Day

Overseas

All overseas order are sent via DPD

Can I track my items?

Once your order has been dispatched, you will receive a confirmation email, which will be sent to the email address specified on your order. This will include the tracking number for your items.

Will my order need to be signed for?

We send all orders via courier or a Royal Mail signed for service, so they will need to be signed for unless you have stated for your items to be left in a safe place or with a neighbour. If your parcel cannot be delivered within 2 attempts, your order may be returned to the courier depot or Post Office. Re-delivery charges may apply.

I have a problem with my delivery, what should I do?

If you have a problem with your delivery, please don’t hesitate to contact us at info@equilibriumproducts.com or speak to one of the team on 01442 879115. All delivery queries must be reported within 30 days from order date.