Delivery & Shipping

It’s that time of year again! We’ve put together some dates to note to make sure you get your order in time if you’re wanting to wrap it up and put it underneath the Christmas tree (or  your horses stable!)*.

Order Dates:

Returns, Exchanges and Massage Pad Repairs

*repairs need to arrive with us on this date for turnaround before Christmas

We currently deliver to the UK and mainland Europe. Please note that delivery charges are calculated based on the location of delivery, weight, and value of your order.

For Mainland UK we offer the following delivery options:

• Next Working Day Delivery – for orders placed before 2pm, except weekends and bank holidays
• Standard Delivery 4-6 Working Days

Orders for Highlands, Scottish Islands, Channel Islands, Isle of Wight and Isle of Man are delivered with 4-6 Working Days

If you require your items for a particular deadline, it is always worth contacting us once the order is placed and we will try our best to help, although delivery for the deadline can’t always be guaranteed.

Delivery charges are calculated based on the location of delivery, weight, and value of the order. Standard charges are:

For parcels up to 20kg: UK Delivery

• Economy 4-6 Working Days – £3.95 or FREE for orders over £25 (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• Next Working Day Delivery, Orders placed before 2pm – £5.95 (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• For orders over £100 – Free Delivery

• Scottish Highland & Islands Royal Mail 2nd Class Signed For. For orders up to 2kg – £3.95 (weight variable)
• Scottish Highlands & Islands Standard 4-6 Working Day Delivery for orders up to £75 – £9.95 (weight variable)
• Scottish Highlands & Islands Standard 4-6 Working Day Delivery for orders over £75 – £7.95 (weight variable)

For parcels up to 15kg:

• Northern Ireland Royal Mail 2nd Class Signed For. For Orders up to 2kg – £3.95 (weight variable)
• Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man & Channel Islands Standard 4-6 Working day Delivery for orders up to £75 – £9.95 (weight variable)
• Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man & Channel Islands standard 4-6 Working Day Delivery for orders over £75 – £7.95 (weight variable)

For delivery to Europe up to 20kg:

*Delivery is subject to weight and restrictions. Please see Terms and Conditions for further information.

Please note these prices apply to mainland addresses only.  If your address is “out of area” or not mainland surcharges will apply.  Please call the office for price.”

* Please note there is a £30.00 Final Customs Clearance surcharge for * Non EU destinations.

Once your order has been dispatched, you will receive a confirmation email, which will be sent to the email address specified on your order. This will include the tracking number for your items.

Standard deliveries are sent on a tracked, but not signed for service.

However, we send all next day orders on a signed for service, so they will need to be signed for unless you have stated for your items to be left in a safe place or with a neighbour. If your parcel cannot be delivered within 2 attempts, your order may be returned to the courier depot. Re-delivery charges may apply.

If you have a problem with your delivery, please don’t hesitate to contact us at info@equilibriumproducts.com or speak to one of the team on 01442 879115. All delivery queries must be reported within 30 days from order date.