In order to receive a refund/exchange:
• your item must be clean, unused and in the same condition that you received it.
• your item must be in its original packaging.
• your item must be returned to us within 30 days from receipt of your order*.
• you must fill out the online returns form below before returning your item, and include your name, order number and address inside your return package.
Online Returns Form for Equilibrium Products
If you would rather print out our returns form and put it inside your return package, please click the ‘printable returns form for Equilibrium Products’ below.
Printable returns form for Equilibrium Products
Once your item has been received and inspected, your return/exchange will then be processed. If a credit for the order is needed, this will automatically be applied to your credit card or original payment method. If you require an exchange this will be sent to your original shipping address.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable, however your return postage will be refunded in full if the fault lies with Equilibrium Products (i.e. incorrect item or faulty product).
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We aim to process all refunds/exchanges within 7 working days.
To return your product, you should post your product to:
Equilibrium Products LTD
Unit 2 Acorn Farm Business Park,
*unless otherwise stated on our website