To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we also require a receipt or proof of purchase, as well as the following details:
- Contact number/email address
- Order number
- Reason for return (wrong size / unwanted item / delivery error / damaged or defective product / product not as expected / other.
- Exchange required* – please include product, size and colour (if applicable)
Once your item has been received and inspected, we will send you an email or call you to notify you that we have received your returned item. Your refund will then be processed, and a credit for the order, minus the postage, will automatically be applied to your credit card or original method of payment.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable, however your return postage will be compensated if the fault is on the behalf of Equilibrium Products (i.e. incorrect item or faulty product).
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We aim to process all refunds/exchanges within 7 working days.