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Massage Pad - 30 Day Trial
We understand the Massage Pad can be a big purchase.
While we know the Massage Pad has benefited many horses across the world, we appreciate it is an investment. We want you to be confident in your purchase, and as a result are offering a no risk trial of the Massage Pad for 30 days. Try it, let your horse get used to it and give it a run through its paces for a few weeks to see how you get on. If you decide its not the product for you and your horse it’s no problem, just give it a clean and pop it back in the post to us.
How the 30 day Massage Pad Trial works:
1. You order and pay for the Massage Pad in the size you want in the normal way.
There are three sizes available:
- Pony. Generally for ponies under 14hh or in 5’6 rugs and under.
- Standard. Covers a range from 14.1hh – 16.1hh, or 5’9 – 6’3 rug sizes.
- XL. For the bigger horses or those with long or broad backs, 16.2hh and over or 6’6 rugs and above.
2. We send you the Massage Pad. this will be a brand new, unused Massage Pad.Â
Charge the battery up, introduce it to your horse and see how you get on. During your trial period (or beyond) feel free to get in touch with us should you have any questions. You’ve then got 30 days to trial the pad.
3. At the end of your 30 day Massage Pad trial.Â
If you are completely satisfied at the end of your trial period, then you keep the Massage Pad. If you are not satisfied, we’ll need you to contact us to say you will be returning the complete Massage Pad within the 30 days of purchase. Please do so by filling in the online returns form.
Sending the Massage Pad Back:
You must return your Massage Pad within 14 days of notifying us via the online form. Please package up your clean*, dry Massage Pad, ensuring the battery and charger are complete and in their boxes and the carry bag is clean. Please note for Health & Safety reasons we CANNOT accept dirty Massage Pads or straps, please wash and dry the straps and wipe the pad with warm soapy water to remove grease, dirt, hair etc. The Massage Pad MUST be dry before being packed. If we receive a dirty Massage Pad we reserve the right to return it to you and withhold a refund or we will clean the pad and withhold £25 of the refund.
Enclose your order confirmation/contact details (name, address, email and contact number) and post it to: FAO Trial Returns, Equilibrium Products, Unit 2 Acorn Farm Business Centre, Cublington Road, Wing, Bedfordshire, LU7 0LB. We will email you when we receive your Massage Pad and arrange your refund.
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