Delivery and Shipping

Are you open over Christmas?

We are closed on all bank holidays but we have limited staff covering the phones between Christmas and New Year. We will be open again on the 2nd January 2024.

Are you sending out orders over Christmas?

Our warehouse is closed between Christmas and New Year so no orders will despatch between 22nd December and 2nd  January.

What is your last shipping date for delivery before Christmas?

Please be aware that some deliveries may take longer in the lead up to Christmas so if you need the order before Christmas we suggest ordering early.

All orders need to be received by 2pm on the 20th December.

2 day delivery orders must be received before 2pm on Monday 18^th

Next working day delivery orders must be received before 2pm on Wednesday 20^th

We cannot guarantee that orders placed after 2pm on Wednesday 20^th will be delivered before Christmas.

Are you offering a repair service or exchanges over Christmas?

We have limited staff covering the phones over Christmas, any returns or repairs will not be dealt with until 2nd January 2024, we will not be open to take in parcels.

Are you offering extended returns?

We are extending our returns policy for the Christmas period to 45 days rather than the 30 days to allow for any product bought as a Christmas present to be returned for a refund or exchange, the product must be unused and be returned with all its packaging.

If you have a problem with your delivery, please don’t hesitate to contact us at info@equilibriumproducts.com or speak to one of the team on 01442 879115. All delivery queries must be reported within 30 days from order date.

Standard deliveries are not sent on a signed for service.

However, we send all two working day orders on a signed for service, so they will need to be signed for unless you have stated for your items to be left in a safe place or with a neighbour, once you have the notification from our courier you can specify a safe place. If your parcel cannot be delivered within 2 attempts, your order may be returned to the courier depot. Re-delivery charges may apply.

Once your order has been dispatched, you will receive a confirmation email, which will be sent to the email address specified on your order. You will also receive an email directly from the courier with your tracking number, please note we use a variety of couriers for example; Yodel, DPD, Evri, Royal Mail and they will all say your parcel is from Diamond Logistics Ltd which is our warehouse partner.

Delivery charges are calculated based on the location of delivery, weight, and value of the order. Standard charges are:

For parcels up to 20kg: UK Delivery

• Standard Delivery – 2 Working Days – £4.99 – for orders under £40 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Delivery – 2 Working Days – for orders over £40 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• Scottish Highland & Islands Standard 4-6 Working Day Delivery – £7.99 (up to 15kg)
• Next Day Delivery – £6.99 – for orders under £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Next Day Delivery – for orders over £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)

For Mainland UK we offer the following delivery options:

• Standard Delivery – 2 Working Days – £4.99 – for orders under £40 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Delivery – 2 Working Days – for orders over £40 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• Scottish Highland & Islands Standard 4-6 Working Day Delivery – £7.99 (up to 15kg)
• Next Day Delivery – £6.99 – for orders under £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Next Day Delivery – for orders over £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)

If you require your items for a particular deadline, it is always worth contacting us once the order is placed and we will try our best to help, although delivery for the deadline can’t always be guaranteed.

We currently do not send orders outside the UK. We’re looking at how we can get parcels to you, however in the meantime, please take a look at our stockists’ page to find a retailer in your country or contact us for advice at info@equilibriumproducts.com.

We currently deliver to the UK. Please note that delivery charges are calculated based on the location of delivery, weight, and value of your order.