1 year product guarantee
Free delivery on most orders over £25
Rated 4.9/5 stars on Feefo
Researched & tested products
Innovating for over 20 years!
Supporting Redwings Horse Sanctuary
Feefo Gold Trusted Service Award Winner
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Delivery and Shipping
With economy delivery, next day delivery and free shipping on orders over £25 to the UK Mainland, there's a variety of shipping options to suit your needs.
We aim to deliver your order to you as soon as we can, as we know how much your horse will appreciate your Equilibrium purchase! See below for more information.
If you have a problem with your delivery, please don’t hesitate to contact us at firstname.lastname@example.org or speak to one of the team on 01442 879115. All delivery queries must be reported within 30 days from order date.
Standard deliveries are not sent on a signed for service.
However, we send all next day orders on a signed for service, so they will need to be signed for unless you have stated for your items to be left in a safe place or with a neighbour, once you have the notification from our courier you can specify a safe place. If your parcel cannot be delivered within 2 attempts, your order may be returned to the courier depot. Re-delivery charges may apply.
Once your order has been dispatched, you will receive a confirmation email, which will be sent to the email address specified on your order. This will include the tracking number for your items. Courier orders can be tracked, Royal Mail orders will have a tracking number but details are only updated when the order is delivered
Delivery charges are calculated based on the location of delivery, weight, and value of the order. Standard charges are:
For parcels up to 20kg: UK Delivery
- Economy 4-6 Working Days – £3.95 or FREE for orders over £25 (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
- Next Working Day Delivery, Orders placed before 2pm – £5.95 (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
- For orders over £99 – Free Next Day Delivery
- Scottish Highland & Islands Royal Mail 2nd Class Signed For. For orders up to 2kg – £3.95 (weight variable)
- Scottish Highlands & Islands Standard 4-6 Working Day Delivery for orders up to £75 – £9.95 (weight variable)
- Scottish Highlands & Islands Standard 4-6 Working Day Delivery for orders over £75 – £7.95 (weight variable)
For Mainland UK we offer the following delivery options:
- Next Working Day Delivery – for orders placed before 2pm, except weekends and bank holidays
- Standard Delivery 4-6 Working Days, except weekends and bank holidays
Orders for Highlands, Scottish Islands, Channel Islands, Isle of Wight and Isle of Man are delivered with 4-6 Working Days.
If you require your items for a particular deadline, it is always worth contacting us once the order is placed and we will try our best to help, although delivery for the deadline can’t always be guaranteed.
We currently deliver to the UK. Please note that delivery charges are calculated based on the location of delivery, weight, and value of your order.