Field Relief Fly Mask Max

Delivery charges are calculated based on the location of delivery, weight, and value of the order. Standard charges are:

For parcels up to 20kg: UK Delivery

• Standard Delivery – 2 Working Days – £4.99 – for orders under £40 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Delivery – 2 Working Days – for orders over £40 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• Scottish Highland & Islands Standard 4-6 Working Day Delivery – £7.99 (up to 15kg)
• Next Day Delivery – £6.99 – for orders under £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Next Day Delivery – for orders over £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)

We hope that you are happy with your products, but if you aren’t, we do understand that sometimes when buying online that items may not be as expected, you may need a different size or you might have just changed your mind!

Our policy lasts 30 days. If you are unhappy with your purchase, you may return or change your product without reason within 30 days of the delivery of the goods. This policy does not affect your statutory rights.

In order to receive a refund/exchange:

• your item must be clean, unused and in the same condition that you received it.
• your item must be in its original packaging.
• your item must be returned to us within 30 days from receipt of your order*.
• you must fill out the online returns form before returning your item, and include your name, order number and address inside your return package.

All Equilibrium Products are covered under a one year guarantee, except for Equilibrium Massage products which are guaranteed for 2 years. The guarantee is valid with proof of purchase, either email, card receipt or shop receipt, from the date of purchase, providing the product is used and cared for in accordance with instructions. The guarantee is not transferable to another person.

If you find the product faulty during the guarantee period, and you have bought direct from Equilibrium Products please contact us, we will be more than happy to arrange a refund or replacement. If you have bought your product elsewhere please contact the company you purchased it from.

The following are specifically excluded from the terms and condition of the guarantee:

• Damage caused by misuse, accident, negligence or improper handling of the product or not used in accordance with instructions
• Normal wear and tear.
• Any modification made by the purchaser to the product or any repairs other than by an authorised agent.
• Damage resulting from incorrect maintenance according to the instructions of use (e.g. stored in damp/wet conditions, washed on too hot a wash).
• The guarantee is only valid if the correct Equilibrium Multi Plug Charger and correct Equilibrium Battery are used, the mains charger attachment appropriate to the country of use must be used. The guarantee is invalid if used with an adapter.
• Damage caused due to the use of the product on voltage other than that stamped on the product.

The Field Relief Fly Masks are designed to protect your horse from UV rays from the sun and offer relief from flies. If worn overnight, it may well restrict your horses vision. We recommend the mask is removed and checked twice a day.

The Field Relief masks have soft sponge padding across the brow and nose for extra comfort. The masks can be worn for up to 12 hours, but must be kept clean and removed and checked regularly for maximum comfort.

Some horses just do not like their ears to be covered and will rub them if they are covered by a mask therefore often resulting in the mask coming off. If you choose the Field Relief Midi Fly Mask Without Ears you should find that going on the hunt for the mask in the field is a less frequent occurrence!

The Field Relief Max protects the horse’s face from the tips of the ears to the end of the nose. The Max comes with a removable, adjustable nosepiece. The Field Relief Midi does not have a nosepiece; it is designed for the less sensitive horse for general protection from flies. The Midi comes with and without ears, but an additional nosepiece or muzzle fringe is available to buy should your horse need it.