Equilibrium Massage Pad Repair Service

How do you fix an Equilibrium Massage Pad? Let us do it for you! We can offer both electrical and cosmetic repairs for your Massage Pad. Please note: If your Massage Pad is less than 2 years old it will be covered under our guarantee – please contact our customer care team on 01442 879 115 or info@equilibriumproducts.com.

What inspired the Equilibrium Massage Pad repair service?

There are two sides to sustainable products. Recyclable products, and those that can last for a very long time. We know the Massage Pads can stand the test of time, regularly hearing about our first ones ever made which are still going strong and looking good as new! It doesn’t always go this way though for everyone, so we’ve introduced an affordable repair service to keep your precious pad working, while going against ‘throw away’ culture.

Terms and Conditions

The repair service is a total of £50, including labour, parts (excluding battery and charger, these will be an additional cost)

The return courier to UK will be added on checkout. If you live outside this area, please contact us on 01442 879 115 or info@equilibriumproducts.com so that we can advise you of the additional courier cost.

This repair cost still applies in the unlikely event that your Massage Pad cannot be repaired. However, if we are unable to repair your Massage Pad, there are options to upgrade to a new one at a discounted price.

Please ensure your contact details are packaged up with your Massage Pad. If we don’t have contact details, this could delay the service as we will be unable to process the repair until the Massage Pad is claimed.

We recommend that you consider using a traceable shipping service or that you purchase shipping insurance. We cannot guarantee that we will receive your Massage Pad.

Please allow up to 4 weeks for repairs once we receive your Massage Pad.

All electrical repairs are covered by a 1 year guarantee (this guarantee only applies to the replaced electrical parts).