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1 year product guarantee

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Innovating for over 20 years!

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Supporting Redwings Horse Sanctuary

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SKU: REPAIRPAD
Categories: Horse Massage, Accessories - Bags, Batteries & Chargers, Equilibrium Massage and Magnetic, Massage Pads, Massage Products

Equilibrium Massage Pad Repair Service

£50.00

There could be life in your Massage Pad yet! Let us repair it for you!

In stock

Purchase now and earn 50 Equilibrium Reward Points!

How do you fix an Equilibrium Massage Pad? Let us do it for you! We can offer both electrical and cosmetic repairs for your Massage Pad. Please note: If your Massage Pad is less than 2 years old it will be covered under our guarantee – please contact our customer care team on 01442 879 115 or info@equilibriumproducts.com.

What inspired the Equilibrium Massage Pad repair service?

There are two sides to sustainable products. Recyclable products, and those that can last for a very long time. We know the Massage Pads can stand the test of time, regularly hearing about our first ones ever made which are still going strong and looking good as new! It doesn’t always go this way though for everyone, so we’ve introduced an affordable repair service to keep your precious pad working, while going against ‘throw away’ culture.

The Electrical Repair Process:

All repairs are covered by our Terms and Conditions set out below. Please ensure you read these before continuing.

  1. Add this service to your basket and proceed to checkout. Carriage will be added on checkout.
  2. In order for us to process your order, once you have paid please fill out this form – https://www.equilibriumproducts.com/equilibrium-massage-pad-repair-form/
  3. You will then receive an e-mail confirmation of your order.
  4. Package up your clean*, dry Massage Pad only, we do not need the bag, battery or charger. Please note we cannot store bags, batteries, chargers or boxes, we just need the Massage Pad. Please note for Health & Safety reasons we CANNOT accept dirty Massage Pads or straps, please wash and dry the straps and wipe the pad with warm soapy water to remove grease, dirt, hair etc. The Massage Pad MUST be dry before being packed. If we receive a dirty Massage Pad we reserve the right to return it to you and withhold a refund or we will clean the pad and charge £15, any dirty bags that are returned will be disposed of and not replaced.
  5. Enclose your order confirmation/contact details (name, address, e mail and contact number) and post it to: FOA Repairs, Equilibrium Products, Unit 2 Acorn Farm Business Centre, Cublington Road, Wing, Bedfordshire, LU7 0LB.
  6. We will email you when we receive your Massage Pad for repair and let you know when you are likely to receive your Massage Pad back.

Cosmetic Repairs

Examples of cosmetic repairs, but not limited to, include:

  • Broken Straps
  • Stitching/Seams

Prices may vary depending on the severity of the problem, and all cosmetic repairs are not covered by a guarantee.
If you need a cosmetic repair, please email info@equilibriumproducts.com with images showing the damage for a quote.

 

Terms and Conditions

The repair service is a total of £50, including labour, parts (excluding battery and charger, these will be an additional cost)

The return courier to UK will be added on checkout. If you live outside this area, please contact us on 01442 879 115 or info@equilibriumproducts.com so that we can advise you of the additional courier cost.

This repair cost still applies in the unlikely event that your Massage Pad cannot be repaired. However, if we are unable to repair your Massage Pad, there are options to upgrade to a new one at a discounted price.

Please ensure your contact details are packaged up with your Massage Pad. If we don’t have contact details, this could delay the service as we will be unable to process the repair until the Massage Pad is claimed.

We recommend that you consider using a traceable shipping service or that you purchase shipping insurance. We cannot guarantee that we will receive your Massage Pad.

Please allow up to 4 weeks for repairs once we receive your Massage Pad.

All electrical repairs are covered by a 1 year guarantee (this guarantee only applies to the replaced electrical parts).

Equilibrium Massage Pad Repair Form

Please complete this form before sending your massage pad to us.

Please explain in detail what needs to be repaired or the issues you have experienced.

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