Stellar Headcollar

Delivery charges are calculated based on the location of delivery, weight, and value of the order. Standard charges are:

For parcels up to 20kg: UK Delivery

• Economy 2-4 Working Days – £4.99 or FREE for orders over £40 (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• Two Working Days Delivery, orders over £100 and placed before 2pm – Free (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• Scottish Highland & Islands Standard 4-6 Working Day Delivery – £9.99 (up to 15kg)

We hope that you are happy with your products, but if you aren’t, we do understand that sometimes when buying online that items may not be as expected, you may need a different size or you might have just changed your mind!

Our policy lasts 30 days. If you are unhappy with your purchase, you may return or change your product without reason within 30 days of the delivery of the goods. This policy does not affect your statutory rights.

In order to receive a refund/exchange:

• your item must be clean, unused and in the same condition that you received it.
• your item must be in its original packaging.
• your item must be returned to us within 30 days from receipt of your order*.
• you must fill out the online returns form before returning your item, and include your name, order number and address inside your return package.

All Equilibrium Products are covered under a one year guarantee, except for Equilibrium Massage products which are guaranteed for 2 years. The guarantee is valid with proof of purchase, either email, card receipt or shop receipt, from the date of purchase, providing the product is used and cared for in accordance with instructions. The guarantee is not transferable to another person.

If you find the product faulty during the guarantee period, and you have bought direct from Equilibrium Products please contact us, we will be more than happy to arrange a refund or replacement. If you have bought your product elsewhere please contact the company you purchased it from.

The following are specifically excluded from the terms and condition of the guarantee:

• Damage caused by misuse, accident, negligence or improper handling of the product or not used in accordance with instructions
• Normal wear and tear.
• Any modification made by the purchaser to the product or any repairs other than by an authorised agent.
• Damage resulting from incorrect maintenance according to the instructions of use (e.g. stored in damp/wet conditions, washed on too hot a wash).
• The guarantee is only valid if the correct Equilibrium Multi Plug Charger and correct Equilibrium Battery are used, the mains charger attachment appropriate to the country of use must be used. The guarantee is invalid if used with an adapter.
• Damage caused due to the use of the product on voltage other than that stamped on the product.

If the standard sizes provided do not suit your horse, we will endeavour to help you get the size right. Some horses might need a smaller nosepiece and longer headpiece, and vice versa, and we are happy to accommodate these requirement directly through our shop. 

Please ensure that you have the correct fit.  The PVC is lined with neoprene padding to make it more comfortable but be aware some horses can be allergic to neoprene. 

No, the PVC is lined with neoprene padding to make it more comfortable so it will not be suitable for a horse or pony with a neoprene allergy

You can leave the Stellar Headcollar on your horse 24/7 but be sure to check your horse several times in the 24 hours  to ensure it has not slipped or is rubbing or causing pressure sores anywhere.

The breaking point is  approx. 83kg

The breaking point is approx. 130kg

For safety measures, it is always best practise to do this, but so long as the Stellar Headcollar is fitted properly, the Stellar Headcollar will release if the horse pulls backwards applying pressure on the poll. An medium width bailer twine will break at average 78kg, and an equi-ping will release at an average of 80kg. The less pressure applied to the horse’s poll before they release, the less risk of injury.

We suggest that you use 2 keepers either side to prevent the tab of the safety release being caught when your horse rubs, you can buy a pack of 2 spare keepers on our website.

Of course, the Stellar Headcollar was designed so that the headpiece can be replaced if it gets lost or damaged, if your horse regularly pulls back it is worth having a spare headpiece. You can purchase the Stellar Headpiece and spare keepers on our website

The weight chosen for the headcollar to release takes these scenarios into consideration. It should not open when the horse pulls back, unless the handler is applying a force of 83kg or more on the Stellar Headcollar.

The keeper must be on the tip of the flap of material, it is a keeper to stop the end of the headpiece being caught and pulling up. The keeper must never be put over the poppers as this will prevent the poppers releasing correctly.

The  Stellar rope is made of nylon with brass clip and stainless steel cuff. It has a rubber end and a rubber sleeve on the cuff.

You can buy replacement headpieces for your Stellar headcollar, there is no need to buy the whole Stellar Headcollar, you can also order some replacement keepers

The Stellar Headcollar  is made of PVC coated nylon with neoprene padding and stainless steel fittings.

The fly mask should be under the Stellar Headcollar, so it lays flat with the horse’s face.

The Stellar Headcollar and Stellar rope have  been tested in the laboratory as well as extensively  in the field. We have more information on the testing on our website

https://www.equilibriumproducts.com/product/stellar-field-safe-headcollar/

We recommend washing the Stellar Headcollar with warm water. If the poppers are filled with mud, use an old toothbrush to clear these – alternatively, the headcollar can be put into a wash bag and washed in the washing machine on a cold cycle.