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Heatsense
This means your battery doesn’t have enough charge to deliver any heat, you should recharge your battery straight away. It may have a small amount of charge to deliver a massage session, but the intensity may be weaker than what a fully charged battery could deliver.
A fully charged battery can deliver at least 10 sessions of heat and massage in normal weather conditions. In cold temperatures, this could reduce to 8 sessions. You will still be able to run massage sessions, however we’d recommend recharging your battery after 8-10 sessions to get the full heat benefit.
Yes, this is telling you that the maximum heat temperature has been reached and therefore the light will go out. As the temperature drops again the light may come back on, indicating the pad is heating again. You may also notice towards the end of the 30 minute total pad run time the red light has gone out completely, if your battery has ample charge then this is simply because your horse has received the correct target temperature for at least 15 minutes.
No, it is important that you only charge your Equilibrium Batteries with their specifically allocated chargers.
No, we do not recommend using any other battery than the Equilibrium Heatsense Battery in the Heatsense Pad. Doing so will invalidate your warranty.
Yes. Try to get all excess water off your horse by using a sweat scraper and/or towel drying, and then use the pad over a thin towel. We would not recommend using the heat function directly against your horse’s back if their coat is wet. If the Massage Pad Heatsense gets damp, ensure it is thoroughly dried before being stored away ready for the next use.
We recommend that you ‘pre-heat’ the pad by turning the heat function on for a few minutes before using on your horse in extreme cold weather.
You can use the Massage Pad Heatsense over a thin fleece rug to help keep your horse warm during their massage session. Alternatively, you can place a rug over the pad too if you prefer, this method is better suited if you are using the heat function so the pad is in direct contact with your horses’ back.
Firstly, make sure your battery is fully charged. If your therapy product still won’t turn on, ensure you get in touch with our customer care team who can help you.
You can use it either before or after exercise, or both! Use before exercise as a warm up, or after exercise to aid recovery. Especially if you have worked your horse harder than usual. If using after exercise make sure the horse has completed the initial stages of recovery (i.e. their heart rate and temperature is back to normal).
The Massage Pad Heatsense uses the same massage technology from our original Massage Pad. In our clinical trial the Massage Pad was used 6 days a week. Using it this frequently significantly increased back flexibility and relaxation. Therefore, we recommend using it at least this often to see the maximum benefits.
We do not advise travelling in the Massage Pad Heatsense for 2 reasons. The first is that if a horse leans on the pad against the partition this could damage the product. Secondly, to get the most benefit out of a session the horse needs to be stood at rest.
Yes, you can use it up to 3 times a day. Especially at a competition, you may wish to use it before you ride as a warm up and in-between phases or rounds. We would advise not running more than one session of heat consecutively on the same horse.
The pad should be stored somewhere dry and safe – the bag it is provided with is suitable for storage. Avoid extreme temperatures to prevent damage to the battery. If you have cleaned the pad, ensure it is completely dry before packing it away.